920-166 Exam

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Exam : Nortel 920-166
Title : NCSS - Contact Center Multimedia Rls. 6.0


1. An Open Queue interface is available to allow Contact Center - Multimedia and third-party applications to route multimedia contacts to agents using the existing scripting and skill set routing features available for calls. The Open Queue is an application supported by which API?
A. Avaya
B. Contact Manager Framework
C. Communication Control Toolkit
D. Meridian 1 PBX/Communication Server 1000
Answer: B

2. Your customer has installed Communication Control Toolkit (CCT) and plans to use CCT for user authentication per connection. However, the customer is concerned about security. Why must CTI users be Windows users?
A. Because the transport verifies network passwords.
B. Because the .net framework is required to support CCT.
C. Because the transport searches for a security certificate.
D. Because the SSL is enhanced to block unauthorized use.
Answer: B

3. Your customer has installed Communications Control Toolkit. However they have a number of different telephone switches in their system. Which three types of interfaces are supported? (Choose three.)
A. NET link
B. Avaya Interface
C. Alcatel Interface
D. Application Module Link
E. Meridian Link Services (MLS)
Answer: BDE

4. What is provided with the Communications Control Toolkit (CCT) server and is a sample of what you can do with CCT APIs?
A. CCAD
B. Refclient
C. Phone dialer
D. TAPI browser
Answer: B

5. The Full Communication Control Toolkit Application Programming Interface (API) allows for the implementation of two abstract layers. What are the two abstract layers? (Choose two.)
A. Lite Communication Control Toolkit API
B. Textual Communication Control Toolkit API
C. Graphical Communication Control Toolkit API
D. Graphical Interface Communication Control Toolbar API
Answer: AC