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Exam : IBM 000-018
Title : IBM Tivoli Service Request Manager V7.1 Implementation


1. Using the Migration Manager to migrate configuration data, which steps are required to successfully deploy a Package?
A. A Package needs to be uploaded and the database needs to be set in admin mode.
B. A Reason for Change needs to be provided and the Package manifest must be approved.
C. The database needs to be set in admin mode and a recent database backup must be made.
D. A recent database backup must be made and an Electronic Signature Authorization is needed.
Answer: D

2. There is an importreport.cmd batch file available for report importing. Which statement is true?
A. It can import BIRT or CRYSTAL reports.
B. It can import only a single report or library at one time.
C. It can import multiple reports and libraries at one time but only for BIRT reports.
D. It can import multiple reports and libraries at one time but only for CRYSTAL reports.
Answer: C

3. What must be done to ensure that a Service Request, SLA, Problem or Incident escalation will trigger?
A. add them to the Crontab
B. edit the System Property
C. select Activate Escalation
D. edit the Configuration Template
Answer: C

4. A multinational companys service management needs a review process in applications like Incident, Service Request and Problems.
Which feature can accomplish this using IBM Tivoli Service Request Manager V7.1?
A. SLA
B. Activities
C. Workflow
D. Escalations
Answer: C

5. Which function in the Application Designer is used to load the presentation files into the database?
A. Control Palette
B. Control Properties
C. Import System Definition
D. Import Application Definition
Answer: D

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